Privacy Policy

Effective Date: May 23, 2026 | Last Updated: May 23, 2026

Who We Are

Certified Labeling Solutions Inc. ("CLS," "we," "us," or "our") is a custom label manufacturer located at 51 Old Camplain Rd, Hillsborough Township, NJ 08844. This privacy policy explains how we handle information collected through certifiedlabelingsolutions.com (the "Site"), our AI chat assistant ("Flex"), and communications with our team.

Information We Collect

Information you provide directly:

Name, company name, email address, and phone number submitted through our contact or quote request forms
Label specifications, project details, and other information included in form submissions or email communications
Messages and information submitted through our AI chat assistant, Flex, including name, company, phone, email, label type, quantity, and timeline

Information collected automatically:

IP address, browser type, operating system, pages visited, and referring URL collected through our hosting provider, Cloudflare Pages
Visitor session data (page visited and referral source) recorded when you first visit the Site, used solely to notify our team of site activity

Telephone Consumer Protection Act (TCPA) Disclosure

By submitting a contact or quote request form, or by engaging with our AI chat assistant Flex, you expressly consent to be contacted by Certified Labeling Solutions Inc. and its representatives by phone, text message (SMS), and email regarding your inquiry — including via automated or pre-recorded systems. Standard message and data rates may apply. Consent is not a condition of purchase. You may opt out at any time by replying STOP to any text message or by contacting us at jwalters@certifiedlabelingsolutions.com.

How We Use Your Information

Respond to quote requests and inquiries
Communicate with you about your order, project, or inquiry by phone, email, or text
Notify our team of new leads and site visitors
Improve our website and services
Comply with applicable legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

AI Chat Assistant (Flex)

Our website features an AI-powered chat assistant named Flex, powered by Anthropic's Claude AI model. Conversations with Flex may be processed by Anthropic's API to generate responses. Information you share during chat conversations — including your name, company, contact details, and label requirements — is transmitted to our internal systems and may be used to follow up on your inquiry. By using Flex, you consent to this processing.

Third-Party Service Providers

We use the following third-party services to operate this Site:

Cloudflare Pages & Workers — hosting, CDN, and serverless functions. Privacy Policy
Anthropic — AI language model powering the Flex chat assistant. Privacy Policy
Resend — transactional email delivery for lead and visitor notifications. Privacy Policy

Cookies and Server Logs

This Site uses browser localStorage (not traditional cookies) to store your cookie consent preference and to prevent duplicate visitor notifications. Our hosting provider, Cloudflare, may set technical cookies necessary for CDN and security functions. We do not use advertising or behavioral tracking cookies. By continuing to use this Site you consent to this use. You can clear localStorage at any time through your browser settings.

Data Retention

We retain contact and quote request information for up to 7 years for business record-keeping purposes. Visitor session logs are retained for up to 90 days. You may request deletion of your personal information at any time by contacting us at jwalters@certifiedlabelingsolutions.com.

Your Privacy Rights

Depending on your state of residence, you may have the right to:

Access the personal information we hold about you
Request correction or deletion of your personal information
Opt out of certain communications

These rights apply to residents of New Jersey (NJDPA), California (CCPA/CPRA), Virginia (VCDPA), Colorado, Connecticut, and other states with applicable privacy laws. To exercise any of these rights, contact us at the information below. We will respond within 45 days.

Children's Privacy

This Site is intended for business-to-business use and is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, contact us immediately.

Security

This Site is served exclusively over HTTPS. We implement reasonable technical and organizational safeguards to protect your information. No method of internet transmission is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Site after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or how we handle your information, contact us at:

Certified Labeling Solutions Inc.
51 Old Camplain Rd
Hillsborough Township, NJ 08844
(908) 495-6235
jwalters@certifiedlabelingsolutions.com